Action Merc | Regional Queensland Mercantile Agents & Local Bailiff


Metropolitan and Regional Property Inspections, Lock-Changes and Evictions

Professional, courteous and effective Mortgage Support

All services are undertaken by qualified and experienced agents that are skilled in all areas of communication and have been trained how best to perform their task. Our agents not only reflect professionalism, they also reflect upon clients we represent. All Property Inspections, Lock-Changes and Eviction activity is in in accordance with state and federal laws and we can undertake a range of activities, specific to your individuals needs on the files.

With the current slump in the economy, a large number of properties, both residential and commercial, are becoming vacant due to foreclosures, and repossessions.

We can assist from the initial field call enquiry and tenancy reports, to service of all defaults and Legal Court documents and subsequent Property-Lock-changes and Supervision and completion of a Court Order Eviction and Property Lock-Change, ever mindful to ensure at the time the assignment is completed that the property is secure from weather, vandals and unlawful entry. We provide detailed reports and photographs provided with all services.

The agent rings in and report at the time of the completed Lock-Change, with Property Condition Reports, Photos and any Outlay Tax Invoices, emailed or uploaded a very short time later. With our state-of-the-art web-based database we can track the file and notify you instantly when the job is complete and we are aware to ring both on first attendance at the Property Lock-Change or Evictions to the time of departing – for legal and insurance purposes.

Our basic structure for pricing varies according to location, and extent of time on site.


  • City Suburbs:
Gladstone, Mackay & Rockhampton
  • Regional Suburbs: 
Calliope, Boyne Island, Tannum Sands, Zilzie, Emu Park, Yeppoon, Gracemere, Alton Downs, Boyne Island, Sarina, etc
  • Regional & Remote Suburbs & Towns:                                  

From Rockhampton
Yeppoon & Emu Page Region, Byfield Region, Gracemere & Altons Downs, Mount Morgan & Bouldercombe
Stanwell, Westwood, Dingo, Duaringa, Woorabinda, Bluff, Blackwater, Comet, Rolleston, Springsure, Rubyvale, Sapphire, Gemfields, Emerald, Alpha, Jericho, Barcaldine, Ilfracombe, Longreach, Blackall, Tambo, Aramac, Middlemount.
From Gladstone
Boyne Island, Tannum Sands, Benaraby, Miriam Vale, Bajool, Mount Larcom, Fingerboard, Agnes Water, Town of 1770, Captain Creek, Roundhill, Biloela, Thangool, Moura, Theodore, Banana, Bauhinia, Monto, Cracow, Taroom
From Mackay
Coppabella, Nebo, Moranbah, Clermont, Capella, Tieri, Dysart, Shoal Point, Cape Hillsborough, Haliday Bay, Ball Bay, St Helens Beach, Midge Point, Proserpine, Jubilee Pocket, Cannonvale, Cannon Valley, Lake Proserpine, Hideaway Bay, Bowen, Hail Creek, Glenden, Collinsville, Mount Coolon

MORTGAGE ACTIVITY – Photographic schedule provided

  • Serve Property Notices
At residential, or business address locations, with non-personal or personal service as required
  • Simple Property Inspection

A visual, exterior inspection for occupancy verification per Client instruction,

with no contact made with the mortgagor, property occupant, or third parties

  • Standard Property Inspection:

A visual, exterior inspection for occupancy verification per Client instruction,

with contact made with the mortgagor, property occupant, or third parties to

verify details such as contact, employment, reason for default, intentions to repay

or in the case of a property occupant or third party – length of lease contact details

for all adult occupiers, rental managers, contact details for owners (if applicable) etcetera.

  • Routine Property Inspections
Monthly Interior and Exterior Inspections on Vacant and Secure Properties
  • Property Lock-Changes

Organizing the Lock-Change of a vacant property, from field call inspection to verify property

vacant through to organizing the locksmith to attend, with subsequent Photos and condition

report provided at the completion of each assignment. We will alert the client to any chattels,

visible damages or situations that, if not addressed immediately, could lead to damages or

other more serious issues for health and safety. Phone contact is made at the completion

of the assignment for insurances purposes and we can deliver the keys to the nominated

parties post property lock-up such as real estate agents.

  • Evictions

As with Property Lock-Changes, we organizing the Lock-Change of an occupied property with

liaison with the Bailiff, and the assignment to appropriate personal such as Locksmiths,

Removalists and Storage Facilities (if required) We finalise the file as with the Property Lock-Changes

– with reporting of the completion of the assignment and delivery of keys post eviction, to the nominated parties


Pricing varies from the Standard service levels Fee if the matter is either a Rural or Remote, based on travel requirements, wait time for towing firms, and at times overnight accommodation for very remote locations.

Standard – Same day service unless in a regional or rural area and all efforts are made to resolve the matter within the shortest possible timeframes.

We have pricing structures to suit the needs of your business and welcome all enquiries and written quotes can be provided by email.  All enquiries to or 0418 798 563.

Our Service Area

we'll be there when you need us to!

As Mercantile Agents we service
ROCKHAMPTON & YEPPOON REGIONS and North to Byfield, Marlborough, Clairview. West to Bouldercombe, Mount Morgan, Dingo, Duaringa, Woorabinda, Springsure, Rolleston, Baralaba, Bluff, Blackwater, Comet, Emerald, Gemfields, Aramac, Barcaldine, Blackall, Jericho, Ilfracombe, Longreach & Winton.

GLADSTONE & BOYNE ISLAND REGIONS and West to Biloela, Moura, Bauhinia, Theodore & Monto and South through to Miriam Vale, Agnes Water, Town Of 1770 & Captain Creek, Etc.

MACKAY & SARINA REGIONS and West to CQ Regions of Nebo, Moranbah, Dysart, Capella, Clermont, Tieri, Middlemount, Glenden & Collinsville and North to Proserpine, Jubilee Pocket, Cannonvale, Airlie Beach & Bowen etc.

Remote areas based on volume and/or mileage covered, as the regional cities of ROCKHAMPTON, GLADSTONE & MACKAY are the charge-out points, with mileage calculated from the appropriate Magistrates Court.

  • Three to Four Times a week for MACKAY & SARINA REGIONS

REGIONAL & REMOTE areas attended as per the clients’ requirements and agents’ schedules.


Action Merc