As Mercantile Agents we service MACKAY & SARINA REGIONS and West to CQ Regions of Nebo, Moranbah, Dysart, Capella, Clermont, Tieri, Middlemount, Glenden & Collinsville and North to Proserpine, Jubilee Pocket, Cannonvale, Airlie Beach & Bowen etc. GLADSTONE & BOYNE ISLAND REGIONS and West to Biloela, Moura, Bauhinia, Theodore & Monto and South through to Miriam Vale, Agnes Water, Town Of 1770 & Captain Creek, Etc. ROCKHAMPTON & YEPPOON REGIONS and North to Byfield, Malrborough, Clairview.  West to Bouldercombe, Mount Morgan, Dingo, Duaringa, Woorabinds, Springsure, Rolleston, Baralaba, Bluff, Blackwater, Comet, Emerald, Gemfields, Aramac, Barcaldine, Blackall, Jericho, Ilfracombe, Longreach & Winton. Remote areas based on volume and/or mileage covered, as the regional cities are the charge-out point.

DAILY Service to ROCKHAMPTON & YEPPOON REGIONS

DAILY Service to GLADSTONE & BOYNE ISLAND REGIONS

Three to Four Times a week for MACKAY & SARINA REGIONS

REGIONAL & REMOTE areas attended as per the clients’ requirements and agents’ schedules.

PROCESS SERVICE & ENFORCEMENT HEARINGS

At some stage during the debt collection process a summons may be issued and our role is then to deliver court issued process for a variety of reasons including debt recovery, family law proceedings, civil and criminal litigation in strict accordance with the rules of the issuing court. This can also include Legal Correspondence such as Default Notice or Notice to Quit in relation to encumbered properties to financial institutions, which may result in the process of securing said property for the financial institution.

• PROCESS SERVICE

We specialise in Supreme Court, District Court, Federal Circuit Court, Family Law Court, QCAT and Magistrates Court Matters. We also are very experienced in the service of a Default Notice or Notice to Quit in relation to encumbered properties to financial institutions.

Successful service advised within 15 minutes of service providing agent in mobile range

All affidavits are scanned in and emailed prior to mailing

Affidavits sent EXPRESS POST for Volume Clients, Urgent Service Matters or if there are Acknowledgements attached.

• ENFORCEMENT HEARINGS

We undertake Enforcement Hearings at Rockhampton, Yeppoon, Woorabinda, Blackwater, Emerald, Moranbah, Gladstone and Biloela. With Mackay and Sarina we can attend all hearings other than the last week of the month.

Form 71’s sent EXPRESS POST for all Clients

FIELD CALLS & THIRD PARTY INTERVIEWS

Our assignments require making demands for payment of overdue debts, with the aim to enter into dialogue with individual and corporate debtors in order to achieve resolution of delinquent accounts whether by full or part recovery or by establishing the debtor does not have the means to pay.

Our duties may require investigation into, and to obtain information about, the personal character or actions of persons, together with the character or nature of the business or occupation of any person, based on legal instructions issued from our clients.

In addition we specialise in Insurance Matters with Third Party Interviews, Statement of Financial Positions, Direct Debit Forms and Client’s Specialised forms. All completed forms are scanned in on agents’ return to the office.

Direct Debit Forms sent EXPRESS POST for all Clients

Occupancy Checks, Lock-Changes and Evictions

The Occupancy check is undertaken to determine that the property is (i) occupied and general state of asset (ii) vacant but has being maintained or (iii) vacant and abandoned. We employ highly trained field agents who are well aware of the values of your investment.  Photos are supplied at time of attendance via email.  If occupied by the mortgagor, contact details, employment, reason for default and intentions towards the loan are obtained.  If not occupied by the mortgagor, Occupants and tenants are interviewed in relation to their status at the property and their contact details, whom they pay rent to, lease expiry date and if there are any intentions to move. Comprehensive enquiries made with the neighbours as required and if vacant the agent can organise a lock-Change with Key Delivery, detailed reporting of the property condition and photos detailing all aspects of the property, both internally and externally.

REPOSSESSIONS

We specialise in Collection of funds with short time frames of 7-14 days, although if repossession is required we can undertake this in a quick and efficient manner following all legal guidelines.

Our agents are experienced in relation to various types of securities, such as vehicles, motor cycles, trucks, boats, Horse Floats, office equipment, commercial equipment, and light and heavy Earth Moving Equipment.

Repossessions advised within 15 minutes of the repossession, and all reports and forms are emailed within two hours of the repossession, which may include the Form 13 Consent to Enter, your Condition report, our combined Repossession Statement and Condition report, Police Notification (if Required). We can organise First Towing and Transport, as per you specific requirements.