FIELD CALLS
ROCKHAMPTON
GLADSTONE
MACKAY
CENTRAL and REMOTE QLD
WHITSUNDAYS
DISCOVERY COAST
Prompt and Professional Service of All Legal and Financial documentation
Experienced Agents serving all legal and financial process
All services are undertaken by qualified and experienced agents that are skilled in all areas of communication and have been trained how best to perform their task. Our agents not only reflect professionalism, they also reflect upon clients we represent. All Field Call activity is in in accordance with state and federal laws and we can undertake a range of Field Call activities, specific to your individuals needs on the files.
The agent rings in and report at the time of the completed Field Call. With our state-of-the-art web-based database we can track the file and notify you instantly when the job is complete, with uploads available in agent’s return to the office (Direct debit Forms, Agreement to Repay, Statement of Financial Positions, etc). Our main aim is to always ensure that our client’s relationship with their defaulting customer is not jeopardised, that communication is restored, with the ultimate aim, to full the specifics of the field call instructions . “Personal field call visitation” continues to be a highly effective tool in motivating the customer to resolve their delinquent account.
Our basic structure for pricing varies according to location, and the service levels required for the issued Field Call. In additional for tracking purposes, if the premium client package is selected, all original documents such as the completed Form 71, Short Term Financials, Direct Debits, and Agreement to repay are mailed via a range of optional Mail Services and you will be advised of the tracking number.
LOCATION – SEE SERVICE AREA MAP BELOW
| Bundaberg, Gladstone, Maryborough, Hervey Bay Gympie & Rockhampton |
| Moore Park, Boyne Island, Oakhurst, Toogoom, Curra, Yeppoon, etc |
| From Rockhampton Yeppoon & Emu Page Region, Byfield Region, Gracemere & Altons Downs, Mount Morgan & Bouldercombe Stanwell, Westwood, Dingo, Duaringa, Woorabinda, Bluff, Blackwater, Comet, Rolleston, Springsure, Rubyvale, Sapphire, Gemfields, Emerald, Alpha, Jericho, Barcaldine, Ilfracombe, Longreach, Blackall, Tambo, Aramac, Middlemount. From Gladstone Boyne Island, Tannum Sands, Benaraby, Miriam Vale, Bajool, Mount Larcom, Fingerboard, Agnes Water, Town of 1770, Captain Creek, Roundhill, Biloela, Thangool, Moura, Theodore, Banana, Bauhinia, Monto, Cracow, Taroom From Mackay Coppabella, Nebo, Moranbah, Clermont, Capella, Tieri, Dysart, Shoal Point, Cape Hillsborough, Haliday Bay, Ball Bay, St Helens Beach, Midge Point, Proserpine, Jubilee Pocket, Cannonvale, Cannon Valley, Lake Proserpine, Hideaway Bay, Bowen, Hail Creek, Glenden, Collinsville, Mount Coolon |
FIELD CALL TYPES
| * Speaking directly with your customers, face to face, whenever possible. * Updating demographic and contact information such as place of employment, current telephone numbers, reason for delinquency and agreement to repay. * Facilitating a phone conversation between you and your customers, by placing the customer on the phone to the nominated number, using the agent’s mobile phone * Delivering confidential correspondence * Motivating your customers to re-establish and continue an open line of communication with your institution. * Completing Agreement to Repay and Direct Debit Forms * Verifying location and/or condition of your collateral, noting any assets, via digital photos and property condition. * Credit Card Collection * Motor vehicle 3rd party enquiries – identifying insurance policy and claim numbers. * Establishing reason for non-payment and identifying means to pay. * Statement Taking |
| * Short-Term or a Form 71 – Statement of Financial Position |
| * Interviewing with family, friends and neighboUrs if the address is no longer current Note: Additional Service available; We utilise both internal and external services (on a fee for service basis) to locate skipped debtors. We can locate and confirm current residential and/or employment addresses in the majority of cases. |
SERVICE LEVELS
Pricing varies from the Standard service levels Fee if the matter is either a Priority with a pre-established date and time or Urgent, based on immediate attendance.
Standard On the day as per the Regional Costs of Gladstone & Rockhampton with four times a Week for Mackay.
Priority At a specific date and time
Urgent Same day Attendance
MAILING ORIGINAL DOCUMENTS
Standard Express Post (trackable)
We have pricing structures to suit the needs of your business and welcome all enquiries and written quotes can be provided by email. All enquiries to info@action-merc.com.au or 0418 798 563.
Our Service Area
we'll be there when you need us to!
As Mercantile Agents we service
ROCKHAMPTON & YEPPOON REGIONS and North to Byfield, Marlborough, Clairview. West to Bouldercombe, Mount Morgan, Dingo, Duaringa, Woorabinda, Springsure, Rolleston, Baralaba, Bluff, Blackwater, Comet, Emerald, Gemfields, Aramac, Barcaldine, Blackall, Jericho, Ilfracombe, Longreach & Winton.
GLADSTONE & BOYNE ISLAND REGIONS and West to Biloela, Moura, Bauhinia, Theodore & Monto and South through to Miriam Vale, Agnes Water, Town Of 1770 & Captain Creek, Etc.
MACKAY & SARINA REGIONS and West to CQ Regions of Nebo, Moranbah, Dysart, Capella, Clermont, Tieri, Middlemount, Glenden & Collinsville and North to Proserpine, Jubilee Pocket, Cannonvale, Airlie Beach & Bowen etc.
Remote areas based on volume and/or mileage covered, as the regional cities of ROCKHAMPTON, GLADSTONE & MACKAY are the charge-out points, with mileage calculated from the appropriate Magistrates Court.
- DAILY Service to ROCKHAMPTON & YEPPOON REGIONS
- DAILY Service to GLADSTONE & BOYNE ISLAND REGIONS
- Three to Four Times a week for MACKAY & SARINA REGIONS
REGIONAL & REMOTE areas attended as per the clients’ requirements and agents’ schedules.
